Refund policy

Stocked items can be returned within 30 days. Custom and made-to-order items cannot be returned at all. Every product page states which it is, before you buy.

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## Stocked items

You have **30 days from delivery** to return a stocked item for a refund or exchange.

To be accepted, the item must be:

- Unused, unfitted and unridden
- In its original packaging, with all supplied hardware and documentation
- Free of scratches, cleat marks, chain marks, cut steerers, or any modification

Helmets, base layers, socks and any garment worn next to the skin cannot be returned for hygiene reasons once the packaging is opened.

Contact us before sending anything back. Returns arriving without prior contact may not be accepted.

## Wove saddles — 30-day test and ride

Wove saddles are the exception, and deliberately so. You can ride a Wove saddle on real roads for 30 days and still return it. A saddle you cannot sit on is worth nothing, and no one can tell in a showroom.

## What cannot be returned

The following are made to your specification and cannot be returned, exchanged or refunded unless faulty:

- **Custom team and club kit** — every Bioracer garment produced to your design and sizes
- **Made-to-order components** — including Gemini, which is manufactured to order in Barcelona
- **Framesets and complete bikes built to your specification**
- **Special-order items** brought in specifically for you
- Anything cut, fitted, installed or modified — including cut steerers, fitted cleats and installed bottom brackets

This is stated on every affected product page and confirmed in writing before we place your order. It is also why we insist on a fitting session for custom kit: your riders try real samples in real sizes before anything goes into production.

## Fit-critical items

Saddles, shoes and aerobar systems are the three things riders most often buy wrong. We offer fitting for exactly this reason, and the fee is credited against your purchase.

If you buy a fit-critical item without a fitting and it does not fit, the standard 30-day return applies to stocked items — but you will pay return shipping, and the item must be unridden.

## Return shipping

- **Our error, or a faulty item** — we pay, both ways
- **Change of mind** — you pay return shipping, and original shipping is not refunded

We recommend a tracked service. We cannot refund an item that does not reach us.

## Refunds

Once we receive and inspect the return, we will let you know whether it is approved. Approved refunds go back to the original payment method within 10 business days. Your bank may take longer to post it.

If more than 15 business days have passed since we approved your refund and you have not seen it, contact us.

## Faulty items

Contact us immediately with photographs. Do not continue riding a component you believe is damaged, particularly carbon.

Faulty items are handled under the manufacturer's warranty, which varies by house — Wove carries a lifetime warranty on carbon shells and rails, for example. We manage the claim with the manufacturer on your behalf. You deal with us, not with a factory in another country.

## Contact

Email us before returning anything. Tell us your order number and what went wrong.

Maison Watt · Caguas, Puerto Rico